How Tiago became a Technical Support Representative at Tymeshift. Living in a suburb outside of Lisbon meant Tiago’s parents needed to make a choice. He could go to a school close by or sit on a bus sometimes for two hours each way, shuttling back and forth between his home…

How Alice became a Senior Solutions Consultant at Zendesk Alice is fearless. If you ask her about her career path, that’s probably not how she would put it. But I’ll say it because it’s true. She gets that if she doesn’t know something today, she can learn it for tomorrow…

How Allie became a User Operations Team Lead at The Predictive Index. Allie is originally from New Jersey, just a short distance away from New York City. She enjoyed high school, attending a vocational-technical-focused county school that recently earned the distinguished honor of being named the number one public high…

Ever had an interviewer play a prank on you? Recently, I was reminded of an interview that still makes me cringe. In the mid-2010s, I was looking for new international opportunities. After finding out I was losing my eyesight, I decided to explore the world while I could still see…

How Zac became a Customer Success Consultant at Zendesk. Service. Yes, we all talk about it, especially in the support world. But how many people actually mold their lives around a dedication to service? How many light up when they talk about the people who have taken the time to…

How Richard became Vice President of Customer Experience at Stratix. Richard’s work history is impressive. In fact, he works on such large-scale projects that you might assume he’s too busy to be concerned with individual customer interactions. That couldn’t be farther from the truth. Our discussion uncovered layer after layer…

How Oswaldo became a Customer Experience Manager at PayJoy. How did Oswaldo become a Customer Experience Manager at PayJoy? Focus and family. At his core, he is laser-focused on his goals and uses his father’s example to drive him toward success. …

How Curtis became a User Operations Specialist. Curtis exudes a natural empathy that is so deeply ingrained in him he doesn’t even recognize it. At one point in our conversation, I mentioned how clearly empathetic he is, and he paused before responding, “I would never have said that about myself…

How Tara became a User Operations Specialist. When I spoke with Tara, she was upfront about her unusual career path, “It’s pretty winding.” Hearing the full story, though, there are common threads in every move she makes. Art, sports, helping people, and perhaps most powerfully, ethics and integrity are always…